In March 2020, institutions of higher education shut down in compliance with the directives of the President of Ghana to curb the spread of COVID-19. In July 2020, when the lockdown restrictions were eased, universities resumed teaching, learning, and research in order to continue the second semester of the 2020/2021 academic year. Universities and their libraries immediately adapted to online teaching and the delivery of services and resources to their patrons even though most of them were largely unprepared for this ‘new normal’ experience.
This paper adopts the qualitative research design which comprised documentary evidence of experiences of ten public and private universities libraries in Ghana with regard to their resources, services, facilities and staff as well as impact on library users during the pandemic. Findings reveal the strict compliance of the COVID -19 protocols and sanitation practices, the increased use of online databases, social media interventions and virtual training among others. The different strategies adopted by university libraries in Ghana are worth sharing and lessons learned provide a unique opportunity for academic librarians to rethink their key roles and core values in supporting the teaching and learning of their institutions during this very challenging time and the future.
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