Know Your International User behind the Screen: A Conversation among Chinese Students and Librarians Regarding Virtual Reference Services (VRS)

Supplementary Files

Short Bibliography of Xiaojie Duan
Figure 1 Degrees of librarians and Chinese students
Figure 2 Reasons of using VRS by Chinese students
Figure 3 Advantages and disadvantages of VRS by librarians
Figure 4 Waiting time vs satisfaction by Chinese students
Figure 5 Waiting time vs satisfaction by librarians
Figure 6 Frequency of using VRS by Chinese students
Table 1 Chinese students’ satisfaction of English skills
IRB approval notice
Figure 6 Frequency of using VRS by Chinese students


Chinese Students
Academic Librarianship
Virtual Reference Services
Scholarly Communication

How to Cite

Duan, X. (2019). Know Your International User behind the Screen: A Conversation among Chinese Students and Librarians Regarding Virtual Reference Services (VRS). International Journal of Librarianship, 4(2), 34–75.
Received 2019-07-24
Accepted 2019-08-19
Published 2019-12-29


Librarians need feedback from users to improve library services. On the other hand, users need assistance from librarians in order to gain a better understanding of library services. This paper focuses on how Chinese students use U.S. academic libraries’ virtual reference services (VRS), and how academic librarians use VRS. By collecting data from Chinese students and librarians, this paper hopes to create a better understanding of these two factors in order to improve VRS.


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