Abstract
This study established how collaboration between libraries, Information Technology (IT) departments and disability services influences web accessibility outcomes in higher education institutions. Mixed-method research design was adopted whereby 150 staff respondents were used in quantitative surveys and 20 key informants in qualitative interviews and focus groups. The quantitative information was subjected to descriptive statistics, correlation and multiple regression analysis. Thematic analysis was used to analyse qualitative data. The findings revealed a moderate level of collaboration, which was mostly informal, reactive, and supported by weak policies, limited shared training, and ad hoc planning. Key strategies that enhanced website accessibility, usability, and inclusiveness included user-centered design, regular interdepartmental meetings, clearly defined roles, and staff capacity-building programs. The unclear roles, poor resources, poor communication and lack of formal policies are the major barriers that hinder collaboration among the units. The review established that coordinated and user friendly interdepartmental teamwork is needed in offering inclusive, effective and accessible web based library services. This article concludes that sustainable enhancement of web accessibility is possible only through formalisation of collaborative structure, role definition, sufficient resources, and involvement of users with disabilities. The article suggests the importance of establishing formal collaborative structures that would facilitate scheduling of frequent meetings, planning and training. Mechanisms such as continuous monitoring and feedback are also required.
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