Breaking Boundaries: Cross-Training For Flexibility in Community College Libraries

Abstract

This article explores the evolving role of librarians in small to medium-sized academic libraries, using the Everett I.L. Baker Library at Norwalk Campus, Connecticut State Community College, as a case study. As academic libraries transition from traditional, specialized roles to more versatile staffing models, the importance of cross-training among library staff becomes increasingly apparent. In environments dominated by electronic resources and constrained by limited budgets, libraries must adapt by developing a workforce capable of handling diverse tasks, from cataloging to providing research assistance. This article details the Norwalk campus library's implementation of a cross-training program designed to enhance staff flexibility, professional growth, and service delivery. Through comprehensive training in circulation, reference services, cataloging, and technical support, the library has successfully created a more cohesive and responsive team, better equipped to meet the dynamic needs of its academic community. The findings underscore the critical role of continuous learning, collaboration, and adaptability in modern academic librarianship, positioning cross-training as a key strategy for ensuring the sustainability and relevance of academic libraries in today's rapidly changing educational landscape.