ChatGPT: Unleashing the Power of Conversational AI for Library Reference Services

How to Cite

Yang, S. Q. (2024). ChatGPT: Unleashing the Power of Conversational AI for Library Reference Services. International Journal of Librarianship, 9(1), 109–115.
Received 2024-03-06
Accepted 2024-04-22
Published 2024-04-29


Purpose-Explore the impact of AI and ChatGPT on library information services; Design/methodology/approach-A sample of twenty-two reference questions are fed to ChatGPT and the answers are evaluated for quality and accuracy; Findings-ChatGPT are excellent in information retrieval in some areas, but it is not comparable to a reference librarian in others; Research limitations/implications-The findings may not be conclusive due to small sample size; Practical implications-Understand AI and ChatGPT and their behavior; Social implications -The knowledge from the study can assist librarians to adjust their services to better serve users; Originality/value-No research has been done in this area.


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Copyright (c) 2024 International Journal of Librarianship


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